Shipping policy

Shipping Policy

At Outdoor Stash Solutions, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing your order.

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means we have received your order and pre-authorized your payment method. We immediately contact our suppliers to confirm availability.

• If your item is in stock, we will process your payment and submit the order for shipment within 1–3 business days
• If your item is out of stock or on backorder, we will void the pre-authorization and contact you by email with available options

Order Processing Time

Orders are processed within 1–3 business days of being placed. You will receive a tracking number by email within 24 hours of your order leaving the warehouse.

Shipping Time

Delivery typically takes 7–11 business days after shipment, depending on your location and the size of the item. Oversized or freight items such as sheds, saunas, and heat pumps may take slightly longer. We will keep you updated throughout the process.

Shipping Costs

We offer free curbside shipping on all orders within the continental United States. No minimum order value required.

Freight & Oversized Items

Large or heavy items are delivered via curbside freight. Please ensure someone is available to receive and inspect the delivery at the time of arrival. Additional delivery options are available on select products:

• Threshold Delivery — Item brought to your porch or garage entrance
• White Glove Delivery — Item brought to your room of choice, minor assembly included, and all packaging removed

Additional fees apply for threshold and white glove delivery options where available.

Address Changes

If you need to change your shipping address after placing an order, contact us immediately. We will do our best to accommodate the change, however please expect possible delays. Any additional freight charges resulting from an address change are the responsibility of the customer.

Shipping Restrictions

We currently ship to addresses within the continental United States only. We do not ship to Alaska, Hawaii, US territories, or internationally at this time.

Damaged Items

If your item arrives damaged:

1. Take photos of the damage, packaging, and SKU label immediately
2. Note the damage when signing for delivery
3. Contact us within 48 hours of delivery at info@outdoorstashsolutions.com

Freight damage claims submitted after 48 hours cannot be processed. We will file an insurance claim on your behalf and work to resolve the issue as quickly as possible.

Shipping Delays

Shipping estimates are provided in good faith based on supplier and freight partner information. Delays may occasionally occur due to supply chain conditions, weather, or freight availability — all of which are outside our control. We appreciate your understanding and will communicate any known delays proactively.

Questions?
📧 info@outdoorstashsolutions.com
📞 (551) 229-9338
🕘 Monday–Saturday, 9am–5pm EST